Allyson Bontempo

Contact Details


I am a PhD Candidate at Rutgers University studying Health Communication. ​My research focuses on improving patient experience. My work targets three areas crucial to patient experience: diagnostic error, the patient-clinician relationship, and patient support networks including online communities. My work seeks to better understand how patient relationships with clinicians work in concert with patients' broader support networks outside of the healthcare system to shape the patient experience, particularly around issues of diagnosis. The frameworks from which I pull to understand the patient experience as shaped by the patient-clinician relationship during the diagnostic process are invalidation, trust, and clinician uncertainty (particularly, how these three frameworks intersect). Diagnostic contexts in which I am most interested are difficult-to-diagnose and contested health conditions.