Thank you Helene for your comments - I am also confused (an dismayed) by the patient blaming term - "Chronic complainer" - and am interested in learning more.
In the meantime, I would like to share information about the Society to Improve Diagnosis in Medicine (SIDM). This society is working to understand the causes of diagnostic error.
https://www.improvediagnosis.org/what-is-diagnostic-error/
They list three high level factors that influence diagnostic error: Provider Cognitive Errors, intricacies of the healthcare delivery system, and complexity of the diagnostic process. https://www.improvediagnosis.org/factors-in-diagnostic-error/
They have patient stories https://www.improvediagnosis.org/stories/ and webinars and videos on many topics including clinical reasoning https://www.improvediagnosis.org/webinars-and-videos/
You can subscribe to their newsletter: https://www.improvediagnosis.org/improvedx-newsletter/improvedx-november-2020/patients-gain-control-of-personal-health-information-with-the-21st-century-cures-act-and-opennotes/
Comments and thoughts are welcomed.
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Marge Benham-Hutchins RN, PhD
Associate Professor
Chair, Department of Biobehavioral Health Science
College of Nursing and Health Sciences
Texas A&M University Corpus Christi
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Original Message:
Sent: 12-01-2020 22:00
From: Helene Epstein
Subject: Fwd: The Washington Post: Stomach pain was ruining her life. Then a scan provided a life-changing clue.
I have to agree with Sherrill. I went back and re-read the article to understand where the "chronic complainer" comment was coming from. I don't see it. I see a patient whose long term but inconsistent problem wasn't caught the first few times. Thankfully, the patient was persistent in seeking care when symptoms were present. Where are the chronic complaints? Actually, where are the complaints?
Our job as patients is to present information about our medical history, symptoms, and observations about those symptoms to a healthcare professional. An educated and empowered patient might understand which information is more important than the irrelevant bits but most patients do not. They just tell you what they're experiencing and some of it might be useless. Since when did those become complaints? They're clues to the right diagnostician. And it is the job of the diagnostician to ask the right questions and to stick with a patient until a source for those symptoms is found.
So I'm looking forward to an explanation of the "chronic complainer" comment. Perhaps your experience is anchoring your point-of-view in a different direction?
Best,
Helene
Original Message:
Sent: 12/1/2020 7:40:00 PM
From: Sherrill Franklin
Subject: RE: Fwd: The Washington Post: Stomach pain was ruining her life. Then a scan provided a life-changing clue.
Dr. Bell,
I'm wondering if you can explain a bit more about chronic complainer syndrome. How do you know a patient has chronic complainer syndrome? Is it patients with confounding symptoms? Is it patients who have too many symptoms? Patients who return more than once?
I sincerely want to know.
I think we all recognize the obstacles facing physicians-too little time, poor diagnostic tools, too little reimbursement for the genuine effort it takes to help a patient with complex or rare conditions.
Yet no matter how much inconvenience undiagnosed patients represent to the doctor, it is the patient who bears all of the consequences for a lack of diagnosis including all of the physical, financial and emotional burdens. It is their lives that are left in tatters and sometimes lost altogether.
Still, I do want to hear your point of view.
Best regards,
Sherrill Franklin
129 E. Harmony Road
West Grove, PA 19390
Original Message:
Sent: 12/1/2020 6:01:00 PM
From: Robert Bell
Subject: RE: Fwd: The Washington Post: Stomach pain was ruining her life. Then a scan provided a life-changing clue.
How do you deal with Chronic complainers?
When do you stop workups?
What are the other missed diagnoses for the chronic complainer syndrome?
Robert Bell, M.D.
Original Message:
Sent: 12/1/2020 2:26:00 PM
From: Charles Pilcher
Subject: RE: Fwd: The Washington Post: Stomach pain was ruining her life. Then a scan provided a life-changing clue.
I like Dan Berg's mantra for physicians:
Prescription for successful patient engagement:
Lead with curiosity.
Embrace uncertainty when it exists.
Reassure honestly.
Communicate effectively.
------------------------------
Charles Pilcher MD FACEP
Editor, Medical Malpractice Insights - Learning from Lawsuits
https://madmimi.com/p/5f4487
Original Message:
Sent: 12-01-2020 14:20
From: Dana Thomas
Subject: Fwd: The Washington Post: Stomach pain was ruining her life. Then a scan provided a life-changing clue.
What is so disturbing is this common theme of doctors being downright rude and judgmental of patients when the doctors have been unable to make accurate diagnoses. I wish medical schools would train them in how to respond appropriately. It should be okay to express concern for the patient and admit: "The cause of your symptoms remains elusive but I'm supportive of your continued quest for an accurate diagnosis."
Dana B. Thomas, MS, PT
WakeMed Health & Hospitals
Raleigh, NC
Sent from my iPhone
Original Message:
Sent: 11/30/2020 8:57:00 PM
From: David Meyers
Subject: Fwd: The Washington Post: Stomach pain was ruining her life. Then a scan provided a life-changing clue.
Interesting case from Washington Post's "send us your resolved diagnostic mystery" series... All new to me.
Sent from my iPhone
David
David L Meyers, MD MBE FACEP
410-952-8782
Stomach pain was ruining her life. Then a scan provided a life-changing clue.Her unusual diagnosis was followed by a long and rocky quest for effective treatment.
Read in The Washington Post:
https://apple.news/AA-4WGcieS1apaB13IFPq4g
Sent from my iPhone
David
David L Meyers, MD MBE FACEP
410-952-8782