It is an important topic and one in which we struggle with assessing effectiveness and then planning improvement efforts. To that end, we are wanting to give a 360 degree survey to our providers to assess their satisfaction with provider to provider communication related to each group on our medical staff. Our hope is to establish a baseline and begin focusing improvements efforts. Has anyone done that and have a good survey tool created?
Jeanann P. Pardue MD FAAP
Chief Quality Officer
East Tennessee Children's Hospital
w-865 541-8663 c-865 660-1681
I was the site PI for a study funded by AHRQ to evaluate hospital discharge communications and how to improve communications to prevent readmissions.
Our results were published on the AHRQ website.
Although the study was focused on how to improve discharge summaries and communications with primary care to prevent readmissions our framework can apply to many other aspects of physician to physician communications.
You all may find it helpful.
Potentially Preventable Readmissions: Conceptual Framework To Rethink the Role of Primary Care Final Report
The Five Principles of Effective Primary Care-Based Care Coordination for Reducing Potentially Preventable Readmissions
Ted E. Palen, PhD, MD, MSPH
Diplomate American Board of Internal Medicine
Diplomate Clinical Informatics American Board of Preventive Medicine
Senior Investigator | Institute for Health Research | Kaiser Permanente Colorado (KPCO)
Physician Reviewer, KPCO Member Appeals | Colorado Permanente Medical Group
Assistant Professor, Kaiser Permanente Bernard J. Tyson School of Medicine, Dept. Health Systems Science
2550 S Parker Rd, Suite 200 | Aurora, CO 80014 | ( 303-636-2406 | cell 303-514-8126 | 7 303-636-2945
Assistant | Yvonne Graves | 7303.636.2907 | Yvonne.X.Graves@kp.org
NOTICE TO RECIPIENT: If you are not the intended recipient of this e-mail, you are prohibited from sharing, copying, or otherwise using or disclosing its contents. If you have received this e-mail in error, please notify the sender immediately by reply e-mail and permanently delete this e-mail and any attachments without reading, forwarding or saving them. v.173.295 Thank you.